whoa...

[Merseybeet@aol.com]

kim,
   i said "considered" past tense... whoa killer, i was trying to 
apologize.  i'm not sure who i talked with the last two or three times 
i've called but i've only talked with one person who actually works on 
them. his atitude was completely disinterested. i asked some questions to 
see if i could perhaps troubleshoot it from this end. he was completely 
nonchalant. and basically said "  yeah, yeah, yeah.. send it in and we'll 
send it back to you fixed in six to eight weeks.."

i'll be glad to talk to shane. do you have a direct number for him? i have 
also tried to get thru to the echolplex service folks and been stymied at 
least twice...

kim, i meant to say i'm sorry. not to reopen this whole can of worms. from 
my side, i have given gibson two or three chances to be civil and helpful 
and they have not been interested in either on several occasions.
   i agree that the policy may be better than the last one and for that, 
they should be commended. but is it really realistic to have a piece of 
pro gear that can only be fixed by a few people in a  one place.  i'll be 
touring in europe in a couple of weeks.. what if it crashes there?  isn't 
it conceivable that they could communicate a shop manual (or make it 
availble on the web) so that the other qualified folks in the world could 
fix it?