RE: Greg's help

["Hogan, Greg" <GHogan@lexicon.com>]

Matthias stated:"
I really appreciate your extended answeres and kind posts, Greg!

For products that are out of production, or rather an abandoned product
line, I find Lexicons position remarkable, or do you do it out of a
personal interest?"

Matthias

Thanks for the kind comments, Matthias.  I take great pride in Lexicons 
products and our history.  You will notice that all of my postings are 
during business hours Eastern Standard Time.  Our official policy is that 
products are supported for at least five years after they were last 
shipped 
from our factory. We will always try to be as helpful as possible to 
anyone 
who owns any of our products as it's only common sense that if you satisfy 
your past customers they will remain to be future customers.  I try to 
respond in as timely manner as possible and I find it personally 
embarrassing that people are actually surprised when a phone call is 
returned.

Best regards,

Greg Hogan
Lexicon Customer Service
Phone 617-280-0372
FAX 617-280-0499
email: ghogan@lexicon.com