Re: the rest of the story about OBERHEIM

[The Man Himself <altruist@shoko.calarts.edu>]

On Fri, 19 Sep 1997, Rik Elswit wrote:

> I don't want to sound like an apologist for Oberheim, but the new regime 
>has
> spent the last two weeks doing the move and getting set up.   They have 
>been
> very good about getting back to me and staying in communication.  When I
> sent my piece in for repair, I had a similar experience to yours.  But I 
>pu
> all this on the old management.  The new management just took over, and 
>they
> have a lot of cleaning up to do.  

I just got off the phone with Pat Murphy.  He asked what the last word had
been when he had gotten back to me; I told him that I had not recieved a
response from him with regards to my last question.  He wondered aloud if
he had even recieved the e-mail I had sent him; after searching through
his computer he finally found my letter.  He remarked that he had thought
he'd gotten back to me; after checking, he confirmed my report that he
had not. 

He (of COURSE) confirmed the now widespread news of the Oakland-Gibson
transit.  He told me that there was a repair team standing by once the
move was completed, and that my repair job was in fact at the very top of
the list.  I then asked him why it was that I had sent a check in to cover
repair costs when there had in fact been no repair work yet done, and
consequently no way to accurately gauge how much labor would have to be
done (and, consequently, how much it might cost).  He said that all of
their information had come from Mike Lyon in California.  I then pointed
out that I had been informed (again, by Pat) that my unit was to have been
ready earlier this week.  Pat's only explanation was that Mike Lyon must
have been "lying." 

I then asked if Mike Lyon's address of mlyon@gibson.com was still vaild, 
to which Pat replied that Mike Lyon no longer works for Gibson.

I sincerely hope that the transition of operations from Oakland to 
Nashville improves things with regards to Oberheim's customer service.  I 
know I'm not the only one feeling the burn from all of this right now...

--Andre