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Hello Andy, Event Electronics Tech support is usually very prompt. Hmmm. Maybe they are too busy working on 24bit for the Gina?? Hmmmm. As for the "crackling" vinyl sound on the Gina, some musicians are seeking that exact effect. Are you sure you want to get rid of it ?!?! No, seriously now... (very stale humor, sorry) Have you checked out the possibility of "static"? If the "sizzle" comes back on and off, then perhaps the problem might be "static electricity" messing with your system. Try neutralizing your computer system by touching a metal part of the Gina card (at the port) and to another metal component on the floor, possibly not on the carpet (which as you know is the cause of most static mayhem, along with our own bodies). Also, perhaps the static problem and solution lies somewhere else other than the Gina card. Try checking your connecting lines, mixer, and audio system by isolating each components and testing them separtately without the Gina card in the configuration. If it is not "static", the Gina I/O ports might be defective or damaged. One way to check this out is to gently giggle the cables while playing. Another thing that comes to mind is that the "sizzle" might have occured during the actual recording, especially if the signal is "audio" in which there might be a defective device in your audio chain. (low battery, bad jacks, etc.) In addition, TV, Radio, Stereo, Wireless Phones, Kitchen appliances, Air-conditioning, and anything electrical can cause temporary flux of voltage if suddenly "turned on" or "off" even if you have a "surge protector". I know this is drastic but try using an electric outlet that is drawing power separately from the outside power line. If this is too much to arrange or not possible, then try using the particular electric outlet from one side of the wall, just dedicated to powering your computer system, not intermingling with other instruments/devices' power source. Without hearing the "sizzle" in action, I'm just guessing the above. I hope one of these will do the trick. If not, take the Gina back to the dealer. Event Electronics offers 1 year warantee for repairs or exchange. Good luck. Steve "Curbie" Andy wrote: -----Original Message----- From: SoundFNR@aol.com [SMTP:SoundFNR@aol.com] Sent: Friday, July 30, 1999 2:36 AM To: curbfeeler@transworld-lax.com Subject: Re: Leo, Help! In a message dated 28/07/99 22:04:13 GMT Daylight Time, curbfeeler@transworld-lax.com writes: > I've sent couple of emails to Event Elect. but they did > not respond as of today. me too, I've got a Gina which produces occaisional vinyl type crackles . emailed over a week ago. no reply. although last time I tried them they answered quite quick. Wish I could help you but my VST knowledge runs to ' it's expensive isn't it?' Andy Butler Lexicon Vortex Database http://members.aol.com/soundfnr/vortex.htm