Support |
(Those of you who don't care for "editorial responses" please delete now) Returning from Thanksgiving weekend travels, pleasure exceeded disappointment as I read the mail from helpful LD listers sharing their experiences with various repair establishments. Good-natured and genuine support -- what I expected -- I was pleased to find. One message was disappointing, though. Kim Flint bookended his advice with misunderstanding statements regarding my disposition and concluded with exasperated, hyperbolic nattering on the subject. It was a confusing response to a mannered (though repeated for emphasis) entreaty for informative contributions, especially from the "overseer of the operation." In offering a useful fuse caveat but only the most obvious service solution (one that is readily available on the LD site), Kim's message seemed intended both to help and embarrass (a curious passive-aggresive approach!). When I stated previously that I had "...contacted various Gibson/Oberheim officers (to no effect)," one willing to extend the benefit of the doubt could have concluded that the officer whose name, phone number and e-mail address are two clicks away from the opening page of LD was among those who had been contacted. I have received no replies to either my phone messages or e-mail's to Mike Ayers or to general customer support (calls to which have always been forwarded to someone's voicemail). A possible reason came with a post immediately following Kim's: "[Mike Ayers] said Gibson is ~not~ accepting EDP's for repairs. [He] said they are going to work with the people at Trace Elliot as to when they are going to start performing repairs, but it's not right now. Apparently, the "guy" that they had at Gibson who was the ace repairman left the company and they need to get someone trained. Unfortunately, your options are somewhat limited until they get back into production." Should Kim have urged me with impatience to "use my phone" before he himself knew for sure whether Mike Ayers and Gibson were accepting EDPs for repair? I had decided to cast my net wider -- among the subscribers to this list -- in hopes of gathering a broader range of opinions and experiences than what relying on a single unresponsive (to me, at least) source would have afforded me. There's nothing deserving sarcasm or ire in that. I'm glad that particular tone of the listmaster's is not usually adopted by others (though some do seem quick to irk -- How easy it is in responding to "speak" in such an antagonistic way to people you don't know whom you'll likely never meet!). But I'm not discouraged, and neither are the listers; such whiny reproach usually doesn't shame its intended recipients into timidity but rather ends up reflecting poorly upon its author. To the sincerely helpful respondents, sincere thanks. Keep the info coming! Rob Lang P.S. - The above does not diminish the "delight" I derive from the LD site and the list, both of which are lively and informative offerings dedicated to a colorful and unsung niche of music-making which we all love. Let's just think before we send!