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Looper's Delight
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At 04:44 PM 12/5/00 -0800, Mark Sottilaro wrote: I'll second this -- I had practically the same experience last year around the holidays with Musicians Friend. I ordered a mixer and two limiters to be delivered next day in order to meet a deadline. They never arrived. I got runaround after runaround, and MF missed not only the initial ship date, but the follow-up date they promised when I called up to complain. When everything finally arrived (days late), they double-shipped the limiters, and I had to deal with 2x the anticipated amount on my credit card until I was able to straighten the whole thing out and return the extra two limiters. Everything *was* finally resolved, and I *did* get free shipping on everything as well as an extra point or two discount. But the session I needed the items for was totally blown, and I wasted a lot of time and endured a lot of frustration and irritation in the process. Although I had previous satisfactory experience with MF, I haven't given them a bit of business since this incident. They're probably OK most of the time, but I'd steer clear around the holidays. rob switzer >I just had/am having a horrible experience with Musician's Friend. I >ordered a >GR-30 and a GK-2A, as they were blowing out the GR-30s at a great price >($399) >I paid extra to have it shipped next day FedEx. The order was done on the >27th. For some reason they decided not to ship it until the 29th. I >have not >received anything from them at this point. They gave me a FedEx tracking >number, but FedEx claims to have never entered that number into their >system. >Musician's Friend told me they had started a trace with FedEx, but I >found out >yesterday that they never had. This was confirmed by both FedEx, and a >customer service manager at Musician's Friend. > >I was totally lied to. > >Fed up with waiting, I attempted to buy a GR-33 from The Guitar Center, >Musician's Friend's brick and mortar sister. Via the phone, I made the >salesman hunt down both the synth and the pick up and put my name on >them. He >claimed he could see both units in front of him. When I arrived, the >salesman >launched into an explanation about how the GK-2 blister pack only looked >as if >it were missing stuff, when in fact it was not. "Roland just uses the >same >package for a lot of it's products." Of course, the pick up was missing >all of >the mounting hardware and cables. You could see where some of the double >sided >tape still clung to the pickup. I just turned around and walked out. > >I was totally lied to. > >Last Friday I was told that if the "trace" didn't turn up something by >yesterday, they would just send me another one, next day, at no extra >charge. >Yesterday I was told that the item was no longer in stock, and the trace >might >take weeks. They refuse to cancel the order and refund my money. They >refuse >to sell me a GR-33 at a discount. After speaking to another FedEx rep >today, I >find that still no trace has been put on this order. > >Finally I get an email telling me that they are sending me a GR-30 and I >should >receive it tomorrow. Were they out of stock? Are they really sending it? >Good question. Oh, and get this: They are now out of the GK-2 pick up, >so my >synth will be useless. > >So this is my story. Use the knowledge wisely. I will never give a dime >to >either Musician's Friend, or The Guitar Center again. > >Mark Sottilaro