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Lexicon JamMan malfunctioning

Hello all.

I just joined the list so if my question(s) are hopelessly redundant as 
relative to historical ongoing discussions please forgive me.

That said, my jammman is malfunctioning; unable to hold a loop for 
hardly even a minute and I just noticed that the echo function is no 
longer working at all (I can't get the select to scroll past 0).

I have looked at the pages regarding the JM on the looper's delight 
site.  I even was able to run a bit of the diagnostics posted there and 
near as I can tell the encoder is failing.

I also emailed bob sellon a few weeks ago and have yet to hear back 
from him.

I also have tried using a 2A AC converter instead of the stock Lexi 
converter but the problem remained.

So my questions are what are my options?  Does Lexicon still service 
the Jammans?  How much can I expect that they will charge for repair?  
Anybody know of anyplace else to have it serviced, ideally in the 
Seattle area?  Can/should I consider replacing the encoder on my own 
and if so where could I locate an encoder and how much are they going 
for?

Any insight anybody can offer is greatly appreciated.

please and thanks,
dtrager2@comcast.net