RE: Lesson Learned: Ordering Anything involving UPS

["Hoby Ebert" <lists@moondogeast.org>]

I order the large majority of my stuff from Sweetwater, and any time there
was some doubt as to my being home to take delivery (Sweetwater always
requires a signature at the receiving end), my "Sales Engineer" would put
the local FedEx depot as the delivery address and they would hold it at the
depot and I could pick up my package there. Always worked flawlessly.

Stuff like that is why I have always found Sweetwater's sometimes slightly
higher prices very worth it.

-----Original Message-----
From: Tom Attix [mailto:tattix@adobe.com]
Sent: Thursday, July 29, 2004 12:49 PM
To: Loopers-Delight@loopers-delight.com
Subject: Re: Lesson Learned: Ordering Anything involving UPS


I would, if possible, avoid FedEx Ground (as opposed to regular FedEx).
 From what I was told by phone support, they will attempt delivery 3
times and then they return it to sender, they also will not hold for
pick up.

On Jul 29, 2004, at 8:46 AM, Mark Hamburg wrote:

Hmm. I guess one needs to figure out how to have stuff labeled as being
alcohol and hence requiring an adult signature. UPS never automatically
leaves the wine club shipments at the door.

I had FedEx Ground deliver something to someone only to have the
tracking information report that it was signed for by S. IDEDOOR. Since
the recipient had had to leave town unexpectedly, it sat for quite a
while.

I've also heard reports that FedEx has a policy of not paying insurance
claims -- or at least of making it very difficult to collect. I work
with someone who sold via eBay some camera equipment to someone in
Spain, shipped it FedEx, and had the buyer report that the box arrived
empty. FedEx eventually coughed up the insurance money, but it took
some arm twisting.

That being said, I still tend to go with FedEx Ground since I haven't
found anything I prefer.

Mark