Support |
Hi all, I have been reading the archives on this and have found some comfort in not being alone having rc-50 sync issues. I have talked to some higher ups over at Boss / Roland US, and I believe they are interested in having some help communicating the importance of a fix to Japan. Roland/Boss US has been feeling the heat on this, and now R/B Japan needs to feel it too so a fix will be made; sooner rather than later! (Bob Wood is the head of Customer Relations.) I spoke with him on the phone recently and suggested that they (Roland/Boss) interact with this list directly, as there are much to be gained here and a lot of experience and knowledge to be gained as well. I purchased 2 rc-50s some time ago intending to sync them and ableton and other stuff as well. After hearing "yes, we know..." from tech support, I decided to take it to the top of the chain. (the tree shakes easier from the top) I expect to be in communication with them again soon about how we can get closer to a solution. I offered to write a letter detailing my RC-50 predicament for Bob to pass along overseas, and he thought that would be helpful. If any of you would like to add your own comments or stories, I'll pass them along as well. The idea is to demonstrate the need for a fix; to show how important midi sync and slaving really is. (for me is it THE reason I chose the RC-50) If, on the off chance Bob doesn't come through, I will contact Roland/Boss Japan directly myself. It might cost me in long distance, but someone has to hold them accountable to deliver what they promised. Sorry to blather on so long about this. I just hope that together we can motivate them to fix this. Thanks for your camaraderie. Chris Hughes Sheila Kirsten Hughes Band Nubzilla Records Tampa, FL