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Re: feedback/features/new loopers... (new job at Boss)
Someone on this list should apply for this job at
Boss, below. See my bolded text in maroon. :) I'd apply but my career at
HP is too solid and secure, now at 16 years.
Kris
**********************************************
Product Specialist
Division: Musical
Instruments
Reports To: Product Support Manager
Duties &
Responsibilities
- Product Specialists perform a variety of duties
related to product support for consumers, retailers and District Sales
Managers. Day to day responsibilities include telephone product application
support, answering emails and faxes pertaining to product questions. Providing
additional question and answer input to the Product Support Database, plus
training for other Product Specialists and occasional walk-in consumer
traffic.
- From their contact
with end users, Product Specialists generate feedback as to market trends,
information on application problems and bugs, ideas for new features and
products, that will be forwarded through the Product Support Manager and
Product Manager to the appropriate channel.
- Other responsibilities include the creation of end
user product support materials, the ability and willingness to operate the
department switchboard when needed, and to be available for special projects
(such as writing, demonstrating at shows, or equipment management) as directed
by the M.I. General Manager.
- In addition to broad general knowledge of all
Roland and BOSS products, each Product Specialist must be able and willing to
develop specialized deeper knowledge of specific products or product areas as
determined by the Product Support Manager.
Employment
Standards
Education/Experience: A college education is not required. Retail
sales experience (in a music store) is preferred. A music background in
composition, performance, and music production is required. Strong audio
recording and MIDI experience. Knowledge of musical instrument industry a
plus.
Skills: Successful telephone skills; strong oral and written
communication skills; musicianship skills, ability to apply strong analytical
and problem solving skills. Computer skills are required (word processing, etc.)
Must be bilingual in English/Spanish.
Knowledge: A Product Specialist
should strive to have operational and technical familiarity with all past and
present Roland and BOSS products as well as a working knowledge of other
manufacturers hardware and software products. Additionally, they must be
familiar with applications in which the products are used such as music
production, music performance, composition, education, post production,
recording, etc., so that they can troubleshoot system problems which include
products other than exclusively our own. Employee must be highly customer
oriented, with a helpful, friendly telephone manner.
Physical
Qualifications
This position requires the ability to sit 40% of the day, walk
30% and stand 30%. Must be able to occasionally lift and carry up to 50 pounds.
Must also be able to bend, push, pull, and reach above head, forward and from
side to side to access files. Some driving is involved to attend seminars.
Requires constant use of hands, arms, and wrist movement for PC work. Requires
the ability to write memos, and possess good spelling skills and/or the ability
to use a dictionary. Must be able to read and comprehend what is read. Basic
math skills are required. Must have good eyesight for reading, writing and use
of PC. Must have good hearing and be able to speak clearly, for phone work and
interaction with other employees, vendors and other outside caller.
This
is an exempt salary position. Pay periods are bi-weekly.
This job
specification should not be construed to imply that these requirements are the
exclusive standards of the position. Incumbents will follow any other
instructions, and perform any other related duties, as may be required by their
supervisor.
Roland offers a competitive starting salary,
excellent benefits including medical/dental/vision, 401(k) plan, life insurance,
bonus plan and more! For immediate consideration, please forward your resume
with salary requirements via E-mail: employment@rolandus.com reference Sales and
Marketing Assistant in subject line); Mail: Human Resources 5100 S. Eastern
Avenue, Los Angeles, CA. 90040; or FAX: (323) 890-3710. An equal opportunity
employer.
----- Original Message -----
Sent: Friday, December 30, 2005 1:22
PM
Subject: Re: feedback/features/new
loopers...
> Yes, I agree!! Thus, the criticality of tightening up the process
of
> gathering good user and feature data from customers, which includes
big
> names, consumers, etc. That's what I'm saying here, but I didn't say
that
> big loopers coming from big name companies are lame...of course,
now that I
> look at it, I think I may have misinterpreted Ian's use of
"loopers". I
> thought he meant loopers as in people, big name loopers,
not loopers as in
> gear. Given this, then I would suspect the
methods by which these
> companies gather their data needs improvement as
well. Maybe they need to
> take lessons from some of the bigger
corporations who do successfully design
> projects that meet customer
needs. On the other hand, maybe they are driving
> their product design
from a different set of users. I mean, 400 loopers on
> LD may have a
different perspective on what they want in a looping device
> than 10,000
kids round the world. Which has the most potential for revenue?
>
>
It would be really interesting to talk to a product marketing person at
a
> company like Boss of Line 6, and pick their brain on how they do
things, and
> ask what basis they had for the features they chose in these
products. I
> think their stupid. I feel compelled to believe that they
know what the
> feature Feedback is, and there was a reason why they
didn't incoporate it
> into their product..either because of cost,
inability to do so because of
> they architecture, or becuase of what
those 10,000 kids want. They are
> obviosly going to go with where
the money is.
>
> Kris
>
> ----- Original Message
-----
> From: "Sean Echevarria" <sean.loop@creepingfog.com>
>
To: <Loopers-Delight@loopers-delight.com>
> Sent: Friday, December 30, 2005 1:12 PM
> Subject: Re:
feedback/features/new loopers...
>
>
> > You might not
have said it and you might not believe it, but that does
> seem
>
> to be the consensus of this list about a majority of the devices
out
> there.
> >
> >
> > At 2005.12.30 11:41
AM, Kris Hartung wrote:
> >
> > > > Why do you think the
loopers
> > > > coming from the big-name companies are so
lame?
> > >
> > >I don't believe I said that, so you'll
have to retract your statement.
> >
> >
>