Re: Great customer support from Line6

[George McConnell <gcm22@drexel.edu>]

Wow, I'm impressed
----- Original Message -----
From: X-ray <ew37@bellsouth.net>
To: Loopers Delight <Loopers-Delight@annihilist.com>
Sent: Wednesday, January 26, 2000 4:42 PM
Subject: Great customer support from Line6


> Just wanted to quickly praise Line 6's customer support dept.  I ordered
the
> DL-4 expression pedal through mail order, and when it arrived I noticed
that
> part of the rubber pad (the piece with the logo) wasn't fully adhering to
> the pedal.  It wasn't a big deal, it was just one of the corners really,
but
> I could imagine it coming off after several months of regular use.  I
called
> Line 6 to ask them about possibly swapping it out, and without an ounce 
>of
> prodding they agreed.  Within a couple of days I got a FedEx form in the
> mail for overnight delivery of the pedal to Line 6.  A new pedal was
> immediately delivered overnight back to me.  The entire process took only
> two days (slightly less actually) and didn't cost me a cent.  Much thanks
to
> Line 6.  One wouldn't think that the rubber pad on an expression pedal
would
> be much of a priority but I was happy to be wrong.
>
> MikeH
>
>