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Looper's Delight
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Hi Mark, > Huh, I'm not sticking up for zZounds or Musician's Friend, but I've done > a bunch of business with zZounds, and have always found them to be > pretty good, as opposed to Musician's Friend, which is usually > befuddled. One of the things I like about both companies, is that they > let you purchase something, then if you don't like the way it sounds or > works with your system, you can return it. NO QUESTIONS ASKED. Maybe > someone bought your two DL4s and found that they needed something higher > end and purchased an Echoplex or Repeater instead. My point here is, > how could they do this (at no charge to the trier) and then sell what > would be a unit in perfect condition to someone else, and take a loss? > I honestly think you're kidding yourself about getting a "Factory sealed > box" If you get a unit that's in 100% working order with a > manufacturer's warrentee, be happy and stop giving your retailer a hard > time. > I agree that online music stores are in a bind when they have a "no questions asked" 30-day return policy. I understand that taking a loss on every returned unit would probably put them out of business. And that they have no choice but to allow returns because all the other retailers allow them. However, what I don't like is being told one thing (that I *would* get a factory sealed unit the second time) and then receiving another opened unit. Deception is not something I want to support. Also, according to the guy I talked to yesterday, "all returned items that are opened become B-stock units and should not be shipped out as new." Obviously that is exactly what they are doing, but the guy is telling me a different story (more deception). By the way, I purchased my Zoom PS02 from zZounds and I had no problems, which is why I took my business back to them. But after dealing with them this time I'll never do it again... > I purchased a Korg Groove processor from zZounds, and I DID NOT LIKE > IT. It just wasn't doing what I hoped it would do, and I don't think > there would have been any way I could have discovered that in a store. > I sent it back in 100% condition. It might be a great unit for someone > else, but not for me. I did the same with a Lexicon MPX500. Both items > I'd have no problem selling as "new". No scratches or wear, but not > "Factory sealed." You can't expect a nice refund policy and to always > get a factory sealed box. You can't have it both ways, it's just not > realistic. Scratch and dents are another story... > Since I never return things that are not broken, I'm not trying to have it both ways. I do a lot of research before I buy things and therefore I know what I want before I make the purchase. Not to get too philosophical here, but the real problem is that the "try before you buy" shopping strategy is best suited to your local music store, not to online merchants. In your local store everyone can play with the *one* demo model and, if they like it, they buy the factory sealed unit in the back room. Local music stores can afford to take a loss on one demo unit--but online stores would have to take a loss on thousands of demo units which they can't afford. So the real fault is ours--we want to save a few bucks therefore we don't go to our local dealer and we create this poor business model that requires online retailers to send us non-factory-sealed units. (Or even worse, we go to our local dealer to try out the unit and *then* we buy from an online merchant.) So, I suppose I should take my own advice and buy from a local dealer if I can find one that carries Line 6 products--it may not be possbile up here in the wilds of New Hampshire but I'll try... Well, since I assume you treat your equipment well, I wouldn't have any problem buying something that *you* tried out and didn't like. But I don't know who played with these units. Was it someone who overloaded the inputs and caused some damage I can't hear right now but will show up later (after the warranty expires)? I know this is stretching things, but I still feel I have a right to get what I paid for: a *new* unit. My real concern is that almost every company that sells effects seems to have very poor support. I've heard stories about units taking months to be repaired, or even being sent back after repair and not working. I'm trying to avoid this as much as possible by getting a unit that's brand new. Then, if it fails it is either my fault or Line 6's, not some unknown person who used it for 3 weeks and then returned it. Cheers, Keith