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Hi Kim, I understand that this could have been the case and I don't normally get involved in pot stirring. However, I still feel close to two months is just too long to deal with a repair job for a brand new unit. I understand that Shane is the only guy at Gibson who does repairs on EDP's; I understand this is a limited quantity item; and I understand that Gibson probably didn't have any replacement units on hand that they could have sent me. But, if Gibson is in the business to keep satisfied customers and provide high quality equipment and service, they really should revisit their current policies because they are not adequate and do not compare to any other manufacturer that I have had to deal with. I don't want to create a flame war here, but I do hope that maybe some of what I experienced and my suggestions make it back to the people who can effect change so that someone after me will have a better experience than I did. Steve Ginn > > It is possible that they just didn't have any new ones in > stock at Gibson. > This isn't exactly a high-volume sort of product. > > At 04:17 PM 9/9/2002, M. Steven Ginn wrote: > >In my case it was a similar type of situation, but had to wait for > >several weeks just to get some part that was needed for the repair. > >Still, for a brand new unit, they should have just arranged > to send me > >a replacement and deal with the other unit themselves. > > > > ______________________________________________________________________ > Kim Flint | Looper's Delight > kflint@loopers-delight.com | http://www.loopers-delight.com >