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Looper's Delight
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Hmmm.. You paid 99 bucks for the 5.2 with the promise of a free Live 6 upgrade offer? [< Time-limited Ableton offer: Upgrade to Live 6 for EUR/USD 99>] You now have it registered. Your email is registered and linked with your registration numbers. You saw no instructions or tab to click for free merchandise to be sent to you. The Lite may be an issue, but logically it doesn't make sense. I upgrade from Live 2 and I bet your edition of Live Lite was more advanced than 2. Seems to me they would not have let you have 5.2 in the first place if the LITE version was an issue. But who knows. One thing that I did that I did not mention. I emailed Nadine and told her that I could not get 6 and initialize it. She wrote back and told me to send her my purchase receipt and 5.2 serial number. She then wrote back with these instructions. Dear Marc, thank you for your e-mails. Sorry for the slightly delayed response. Please go to our webshop http://www.ableton.com/upgrade And enter your Live 5.2 serial number. You will automatically receive a Live 6 serial number for free sent to your personal account. Enjoy Live 6! It took a little more than that to finally get it completed. It sounds like you should get Live 6 and there is some glitch in your account. If you don't get any resolution and you live in the USA I would call the USA technical support line and give them a shot. Maybe they could intervene for you. Ableton has been unusually slow with emails lately and that has not been my experience with them in the past. They have always been kindly helpful to me. GL On Oct 18, 2006, at 2:46 PM, mark sottilaro wrote: > I just revisited and followed these instructions. No > luck. 5.2 is indeed registered, but I see no > clickpoint for "valid email address." They do have my > email address, as they send me stuff all the time. > > Could it be that I don't get this chance because I > upgraded from a Live Lite version? If that's the case > I wish they'd just have some simple text explaining > that. > > Mark > > --- MD <skysaboveskys@cox.net> wrote: > >> I was able to successfully download Live 6 as an >> upgrade to the >> special they ran. I was not able to do it before >> and I am not sure if >> they were upgrading their site and there was a lag >> time or whether I >> just did not do it properly. I believe someone >> previously gave the >> proper directions. Go to the website and log in. >> Make sure you log in >> and Make sure your Live 5.2 is registered. I did >> this process and >> today I noticed a clickpoint that indicated the need >> for a valid email >> to send free products to. I made sure my email was >> good and clicked >> it. I was routed to the Live 6 download and a >> serial number was >> automatically sent to my email address. I loaded >> Live 6 in my hard >> drive and entered the auth code and immediately had >> the option to >> unlock online and voila' and I am in business. I >> went back to the site >> and logged in again and the free option tab had >> disappeared. Good >> Luck if you haven't been successful yet. >> On Oct 17, 2006, at 2:11 PM, RP Collier wrote: >> >>> >>> On Oct 17, 2006, at 10:08 AM, mark sottilaro >> wrote: >>> >>>> Not sure why. Maybe I put >>>> in a wrong number... I'll try it again tonight. >>> >>> Sorry to hear about such problems, I know it is >> frustrating with new >>> juicy software just out of reach. >>> >>> I checked thru my emails from Ableton and the only >> thing I can find is >>> that they changed their website and then sent me a >> registered user >>> login for the site when I got 5.2. >>> It says that if you are a registered user you >> don't have to mess with >>> inputing serial numbers. >>> >>> Everything was automatic for me on the upgrade >> with an email receipt >>> from the webstore showing purchase of 6 for free >> and new serial >>> number. >>> >>> So unless the extra traffic and website change has >> glitched things up, >>> the only thing I can think of is to try the >> upgrade process after you >>> login as a registered user at the site. >>> >>> regards >>> >>> BobC >>> >>> >>> >>> http://www.cdbaby.com/rpcollier >>> http://www.cdbaby.com/rpcollier2 >>> http://tinyurl.com/cr25j >>> http://www.youtube.com/watch?v=sn--iF6a4Xo >>> >> > http://www.flickr.com/photos/41969054@N00/sets/72157594240725240/ >>> >> >> > > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com >