Support
Looper's Delight
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Support |
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i am having some problems getting my new computer set up with pro tools. i haven't the money at present to purchase pro tools 9.0, but i went ahead when i had the money and got a computer that was compatible, in part because pro tools actually had support staff that helped me to optimize the laptop i had been using for their product, by doing online diagnostics while talking to me by phone. i told him of my future plans to get the computer i now have, and he said he would hold the case open for me. admittedly, this was in december. when i went back, now that it is offseason and i have the time to get the whole system of computer, a delta 1010 and pro tools working together, i am blocked from support by a paywall. and it is not like pro tools is working and i just wantto optimize-- i have no sound through pro tools, can't rewire reason properly as a plug in, can't access but 2 of the 8 inouts on the delta 1010, and my sound just playing files
suffers randomly after i use pro tools upon random startups afterwards. at this point i am seriously regretting getting my computer specifically because my experience with support was so positive at pro tools. they are charging PER INCIDENT at a rate of $30 for the level i am at now-- i didn't even look up the rates for pro tools 9.0.
so, does anyone have experience with the support of other DAWs? i am looking around after this incident, because i will be in the market this summer, and would like to know how other companies compare vis a vis support. pro tools 9.0 comes with a 30 day code for support, but i will be at the peak of my job when i can afford to buy it, so if i am going to have to wait until next year at this time to install it when i have both money and time, i am gong to compare the support of other DAWs in my search for a potential new platform. so, please-- i would like to hear what platform people use and about their experiences (or lack thereof) with support. it seems a sea change in policy at pro tools-- like they have decided to take the attitude that it is better to "make money off of repairs" rather than make a good product and support it. yes, i know how much support costs a company. i just want to hear other people's experiences. since this is a
recording question, not a looping question, i labeled it off topic.
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