Guys thanks for brainstorming/echo'ing about this. I just got the following from Bandcamp support (yes actually heard back!) which initially was in agreement that it was a server issue at post and in a sense still is but in the end and this is sort of 'egg on my face' kind of thing but it appears my issues were in my inclusion of a ö character in my file names. My partner in this record Per is a fellow Swede, Peter Thörn. I somehow got it re the domain name that this wouldn't go but I kind of minimized that re the file names. I'll confirm this today when I try from work. Just to share the feedback and let you know there are 'humans' at BC, see the following... Jim
Forwarded conversationSubject:
Re: (Case 126051) trouble uploading------------------------
From: Bandcamp
support <support@bandcamp.com>
Date:
Thu, Apr 8, 2010 at 8:07 AM
To: Jim Goodin
<jimgoodinmusic@gmail.com>
Hi Jim, it
sucks to have upload problems, sorry about the frustration. We've seen
an uptick in upload failures and we're looking into it now. I appreciate
that you tried all the different ways to get it to work, that's exactly
what I would've asked first. The smoking gun is that it's hanging up in
the "completing upload" phase. That means the file's successfully
uploaded and we're doing our processing on it, before adding it to the
track. In other words, I now know where to look, and we should get this
fixed soon. I know that's cold comfort, thanks for your patience and
keep trying in the meantime. It seems to happen more during our busy
times (evenings US pacific time) so trying at other times might be more
successful. Good luck with your music! Joe
-----Original Message-----
From: "Jim Goodin" <
jimgoodinmusic@gmail.com>
Reply-To: "Jim Goodin" <
jimgoodinmusic@gmail.com>
Date: Wed, 7 Apr 2010 15:24:24 -0400
To: "
support@bandcamp.com"
<
support@bandcamp.com>
Subject: trouble uploading
>Folks I emailed earlier but I've exhausted my possibilities trying
to post
>my new project to my profile
jimgoodinpeterthorn.bandcamp.com.
I have done
>the following some of which was echoed in the other email...
>
>1. Tried different ways of connecting through home cable modem and
corporate
>work T3
>
>2. Tried different browsers, Firefox, Safari and IE (v8)
>
>3. Tried on OS X Leopard and Win XP SP3
>
>4. Updated Flash
>
>5. Ruled out my wav files being the problem, they were produced on a
Mac OS
>X Leopard in Audacity. I burned those as CD audio and as raw wav's
to CD to
>verify integrity, all good.
>
>Is something going on on the Bandcamp network that will clear up
this
>problem soon. I know this is a free network for me and I don't
expect
>wonderful response or quick resolutions but can you give me some
kind of
>input as I 'd really like to post my audio to as close the project
release
>date as possible.
>
>I emailed earlier today but in short the file uploads going all the
way
>through the status bar then switches to the text, 'completing' and
stays
>there for many minutes then finally comes back with the Flash
Message that
>process could not be completed, the upload failed and please see
your FAQ
>for help.
>
>Thanks for looking into.
>
>Jim Goodin
>
>--
----------
From: Bandcamp support <support@bandcamp.com>
Date:
Thu, Apr 8, 2010 at 8:42 AM
To: Jim Goodin
<jimgoodinmusic@gmail.com>
Hi Jim,
update: looks like the uploader has trouble with non-ASCII characters in
the filenames. So for example one of your uploads is a file named
"1_Peter_Thörn_Jim_Goodin_Sculpting_The_Muse.wav". The "ö" is the
problem. If you rename your file before uploading I think it'll work.
This problem doesn't affect what you can name the file once it's on
Bandcamp, it's just the "internal" name of the uploaded file. Sorry
about the glitch, I'm working on fixing it now. Joe
----------
From: Jim Goodin <jimgoodinmusic@gmail.com>
Date: Thu, Apr 8,
2010 at 9:19 AM
To: Bandcamp support <support@bandcamp.com>
Joe
thanks so much for getting back to me and kind of confirming what I was
thinking as I'm pretty good ruling out the average issues on the user
end - I deal with them all day in the lawyer world. Thanks for looking
into things on the BC end. I'll try a few times today from work which
is all T3 and steady.
If I do post successfully I'll send you an update, thanks for your
time and assistance and good words and of course for what ya'll are
doing for all Indie artists at Bandcamp.
Jim----------
From: Jim
Goodin <jimgoodinmusic@gmail.com>
Date:
Thu, Apr 8, 2010 at 9:21 AM
To: Bandcamp support
<support@bandcamp.com>
Wow! that makes
total sense Joe and I should have gotten a red flag as when I was making
the BC domain for us I got to thinking you know the ö probably won't go
so dropped it from there but never thought about the file names (duh!)
will revise, thank you.
music links...
video work/editing...
social networking...