Re: OT: uploading to Bandcamp.com

[Petri Lahtinen <aikuinen@gmail.com>]

Sorry Per for the confusion! :-D

Hopefullu thinks work out for you, Jim!

-petri-

2010/4/8 Jim Goodin <jimgoodinmusic@gmail.com>:
> Guys thanks for brainstorming/echo'ing about this.  I just got the 
>following
> from Bandcamp support (yes actually heard back!) which initially was in
> agreement that it was a server issue at post and in a sense still is but 
>in
> the end and this is sort of 'egg on my face' kind of thing but it 
>appears my
> issues were in my inclusion of a ö character in my file names.  My 
>partner
> in this record Per is a fellow Swede, Peter Thörn.  I somehow got it re 
>the
> domain name that this wouldn't go but I kind of minimized that re the 
>file
> names.  I'll confirm this today when I try from work.  Just to share the
> feedback and let you know there are 'humans' at BC, see the following... 
>Jim
>
>
> Forwarded conversation
> Subject: Re: (Case 126051) trouble uploading
> ------------------------
>
> From: Bandcamp support <support@bandcamp.com>
> Date: Thu, Apr 8, 2010 at 8:07 AM
> To: Jim Goodin <jimgoodinmusic@gmail.com>
>
>
> Hi Jim, it sucks to have upload problems, sorry about the frustration. 
>We've
> seen an uptick in upload failures and we're looking into it now. I
> appreciate that you tried all the different ways to get it to work, 
>that's
> exactly what I would've asked first. The smoking gun is that it's 
>hanging up
> in the "completing upload" phase. That means the file's successfully
> uploaded and we're doing our processing on it, before adding it to the
> track. In other words, I now know where to look, and we should get this
> fixed soon. I know that's cold comfort, thanks for your patience and keep
> trying in the meantime. It seems to happen more during our busy times
> (evenings US pacific time) so trying at other times might be more
> successful. Good luck with your music!  Joe
>
> -----Original Message-----
> From: "Jim Goodin" <jimgoodinmusic@gmail.com>
> Reply-To: "Jim Goodin" <jimgoodinmusic@gmail.com>
> Date: Wed, 7 Apr 2010 15:24:24 -0400
> To: "support@bandcamp.com" <support@bandcamp.com>
> Subject: trouble uploading
>
>>Folks I emailed earlier but I've exhausted my possibilities trying to 
>post
>>my new project to my profile jimgoodinpeterthorn.bandcamp.com.  I have 
>done
>>the following some of which was echoed in the other email...
>>
>>1. Tried different ways of connecting through home cable modem and
>> corporate
>>work T3
>>
>>2. Tried different browsers, Firefox, Safari and IE (v8)
>>
>>3.  Tried on OS X Leopard and Win XP SP3
>>
>>4.  Updated Flash
>>
>>5.  Ruled out my wav files being the problem, they were produced on a Mac
>> OS
>>X Leopard in Audacity.  I burned those as CD audio and as raw wav's to CD
>> to
>>verify integrity, all good.
>>
>>Is something going on on the Bandcamp network that will clear up this
>>problem soon.  I know this is a free network for me and I don't expect
>>wonderful response or quick resolutions but can you give me some kind of
>>input as I 'd really like to post my audio to as close the project 
>release
>>date as possible.
>>
>>I emailed earlier today but in short the file uploads going all the way
>>through the status bar then switches to the text, 'completing' and stays
>>there for many minutes then finally comes back with the Flash Message 
>that
>>process could not be completed, the upload failed and please see your FAQ
>>for help.
>>
>>Thanks for looking into.
>>
>>Jim Goodin
>>
>>--
>
> ----------
> From: Bandcamp support <support@bandcamp.com>
> Date: Thu, Apr 8, 2010 at 8:42 AM
> To: Jim Goodin <jimgoodinmusic@gmail.com>
>
>
> Hi Jim, update: looks like the uploader has trouble with non-ASCII
> characters in the filenames. So for example one of your uploads is a file
> named "1_Peter_Thörn_Jim_Goodin_Sculpting_The_Muse.wav". The "ö" is the
> problem. If you rename your file before uploading I think it'll work. 
>This
> problem doesn't affect what you can name the file once it's on Bandcamp,
> it's just the "internal" name of the uploaded file. Sorry about the 
>glitch,
> I'm working on fixing it now.  Joe
>
> ----------
> From: Jim Goodin <jimgoodinmusic@gmail.com>
> Date: Thu, Apr 8, 2010 at 9:19 AM
> To: Bandcamp support <support@bandcamp.com>
>
>
> Joe thanks so much for getting back to me and kind of confirming what I 
>was
> thinking as I'm pretty good ruling out the average issues on the user 
>end -
> I deal with them all day in the lawyer world.  Thanks for looking into
> things on the BC end.  I'll try a few times today from work which is all 
>T3
> and steady.
>
> If I do post successfully I'll send you an update, thanks for your time 
>and
> assistance and good words and of course for what ya'll are doing for all
> Indie artists at Bandcamp.
>
> Jim
> ----------
> From: Jim Goodin <jimgoodinmusic@gmail.com>
> Date: Thu, Apr 8, 2010 at 9:21 AM
> To: Bandcamp support <support@bandcamp.com>
>
>
> Wow! that makes total sense Joe and I should have gotten a red flag as 
>when
> I was making the BC domain for us I got to thinking you know the ö 
>probably
> won't go so dropped it from there but never thought about the file names
> (duh!) will revise, thank you.
>
>
> On Thu, Apr 8, 2010 at 9:06 AM, Per Boysen <perboysen@gmail.com> wrote:
>>
>> I'm not the one having problems with uploads. That's Jim. One big file
>> of mine I just checked now is 233 MB.
>>
>> One time saving trick I use to speed up publishing work at Bandcamp is
>> to first create all tracks of an album without actually uploading the
>> files. This causes the user interface to show the finished album page
>> with a list of all tracks but the tracks have the error message "no
>> audio". So now when you start uploading the first file you can use
>> your precious time to work on track info text and track images for all
>> the other listed tracks that are not engaged in an actual file upload.
>>
>> Greetings from Sweden
>>
>> Per Boysen
>> www.boysen.se
>> www.perboysen.com
>>
>>
>>
>> On Thu, Apr 8, 2010 at 2:53 PM, Petri Lahtinen <aikuinen@gmail.com> 
>wrote:
>> > so how BIG are your files exactly?
>> > The one I uploaded just a while ago was 53 MB.
>> >
>> > -Petri-
>> >
>> > 2010/4/8 Per Boysen <perboysen@gmail.com>:
>> >> On Thu, Apr 8, 2010 at 2:15 PM, Petri Lahtinen <aikuinen@gmail.com>
>> >> wrote:
>> >>> I'm doing this from Finland, you're from Sweden so its something in
>> >>> your connections/elsewhere there.
>> >>
>> >> Well, I'm no network engineer but most people say it simply happens
>> >> because the world wide web was not designed to handle that big files
>> >> (as FTP as, for a comparison). After all BAndcamp uses a flash plugin
>> >> browser based upload method that can not be paused. So if the
>> >> connection flickers just a little too much for the flash buffer the
>> >> data transfer is broken and has to be initiated again from scratch.
>> >> Just keep on doing that and at one point you will suddenly be lucky 
>to
>> >> get it all up! ;-)
>> >>
>> >> However, if you happen to have a too flickery internet connection it
>> >> may not work. One trick could be to find the best time at day/night
>> >> for uploading.
>> >>
>> >> Greetings from Sweden
>> >>
>> >> Per Boysen
>> >> www.boysen.se
>> >> www.perboysen.com
>> >>
>> >>
>> >
>> >
>> >
>> > --
>> > Petri Lahtinen
>> > http://www.petrilahtinen.com
>> > http://petrilahtinen.blogspot.com/
>> > http://www.myspace.com/petrilahtinen
>> > http://twitter.com/PetriLahtinen
>> > http://petrilahtinen.bandcamp.com/
>> > ---------------------------------------------------
>> > "Only become professional musician if there is no choice." -Robert
>> > Fripp-
>> > ---------------------------------------------------
>> > "Some people never go crazy. What truly horrible lives they must
>> > lead." -Charles Bukowski-
>> >
>> >
>>
>
>
>
> --
> ReUse, an introspective textural aural
> www.myspace.com/CtReUse
>
> music links...
> www.jimgoodinmusic.com
> www.chinapaintingmusic.com
> www.myspace.com/jimgoodinmusic
> www.myspace.com/chinapaintingmusic
> www.myspace.com/jimgoodinviolinelectro
> www.myspace.com/jindream
> www.youtube.com/jimgoodinmusic
>
> video work/editing...
> www.vimeo.com/jimgoodindigital
>
> social networking...
> www.twitter.com/jimgoodinmusic
>
>



-- 
Petri Lahtinen
http://www.petrilahtinen.com
http://petrilahtinen.blogspot.com/
http://www.myspace.com/petrilahtinen
http://twitter.com/PetriLahtinen
http://petrilahtinen.bandcamp.com/
---------------------------------------------------
"Only become professional musician if there is no choice." -Robert Fripp-
---------------------------------------------------
"Some people never go crazy. What truly horrible lives they must
lead." -Charles Bukowski-